One of Europe’s largest customer care and call centre providers, GSS, has undergone a devastating ransomware attack resulting in a massive freeze in its IT systems and has halted call centre services across its Spanish-speaking customer base. GSS is also a Spanish and Latin America division of the Covisian firm. This week, many call centres and customer support services for firms and government establishments in Spain and Latin America have been out of touch due to the ransomware attack.
A trusted source has reported that the affected firms and services from the attack include the MasMovil ISP, Vodafone Spain, Madrid’s water supply company, private companies, and television stations.
GSS officials have sent a letter toward its impacted clients saying they are using a Google-based system as an alternative to all of their shut down internal systems affected by the cyberattack. They added that the incident is being worked on, and their applications will only return once the issue is resolved. Furthermore, the firm has not provided any timeframe regarding the recovery efforts.
Sources cannot decipher what GSS tries to say in its letter, which mentioned that the ransomware attack is unavoidable.
On September 18, it was stated by a Covisian spokesperson that the attack was launched and operated by a group called the Conti gang, which is a cybercriminal gang that is popular for data breaching from their victims. However, there was no proof of data leakage, according to the Covisian spokesperson, and no customers were affected by the weight of the incident.
While the Covisian firm delivers its services in European countries, the reported attack was limited only to the networks of GSS. This attack against GSS occurred after TTEC, another call centre and customer service support based in the US, was also hit by an episode earlier in September.
Spain’s National Institute for cybersecurity or the Instituto Nacional de Ciberseguridad (INCIBE) has not laid out any comment regarding the attack incident against GSS.