Customer complaint email scams have become a new trend for fraudsters

Customer Complaint Email Scams Fraudsters Fraud Prevention Phishing Malware Injection

Recently, researchers found a new way for fraudsters to scam their targets, which is very effective since they use the employees’ fear of losing their jobs. Over the previous weeks, scammers have been spamming fear-inducing emails to target office workers. In contrast, they send emails containing verbal complaints such as “corporate will hear about this”, “I want to talk to your manager”, or “I would like to report a malfeasance”.

A group of researchers found that fake corporate complaint emails are increasing and utilising targeted onslaughts to distribute malware. These emails come in a complaint format message from an employee’s boss or co-worker, used as a fear-inducing scam.


The fraudsters bet that the target will act without analysing the situation, carelessly opening the malware injected email. The first few attempts of the scammers were seen to be unprofessional, but as they spammed more of it, their scamming emails became quite legitimate.


Although these scams are not high-level cybercrime attacks, they can create a template, which can be a massive concern for many workers and lead to widespread distribution. These emails may achieve tremendous success, especially if the targets are rookies, temps, and junior employees since most low-ranking workers can quickly falter when faced with this threatening and intimidating scamming method.

The United States Security and Exchange Commission released a threat advisory about scams that target investors, impersonating the SEC official logo and accounts to initiate their fraudulent schemes. In our previous article, the scammers are reaching out to investors by utilising emails, voicemails, phone calls, and letters that spoofs that the US agency.


Scammers will not stop attacking, no matter what method they use.

Scams and phishing attacks are significantly evolving as each day pass. However, there are more methods to scam people without using high-level practices. Everyone, especially employees, should not react irrationally if they encounter emails that threaten their career but instead calmly approach the situation to avoid further conflicts. Experts urge users never to give the scammers a chance to threaten them with anything remotely possible. That is why whenever an employee may face suspicious emails, be careful to access and approach the situation.

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